Can I return it?
We want you be over the moon with your purchase! If you are not, just email us within 14 days of receiving your order.
Please return the item to us in the original packaging with the label attached and in the same condition as you received it, within 7 days of telling us that you wish to return it. Money will be refunded minus any shipping charges and discounts.
Please be aware that most of the items we stock are handmade, hand-assembled and/or hand-painted. This means your item may vary slightly from the stock picture.
In the unlikely event of your item being faulty, please contact us ASAP and we will organise a full refund on receipt of the returned item.
What colour is it?
Please be aware that actual colours may slightly differ from their appearance on your display, as it depends on your monitor settings and is not under our control.
Do you still have stock in the jewellery store?
No, sorry we no longer stock at (MN Jewellery Design)
What is the VIP Club?
I would love for you to join out Broochaholic VIP Club so I can say thankyou for looking fabulous in our brooches! Earn points for every $1 you spend, plus extra points on your Birthday or when you refer a friend. To redeem - just go the VIP page and choose your reward! (for more instructions on how to earn and redeem click here)
What are Reserved Listings?
Reserved listings are items that are have been set aside for a specific customer.
I am ALWAYS happy to reserve items for you. Usually reserved listings happen when someone is chasing something I don't have instock, but I can get in or I have already orded. So I'm basically "reserving" one for you when they arrive. You can pay at anytime, however once the items arrive (and I let you know) payment must be made within the week otherwise it will be taken off reserved listing and returned to general stock.
Occassionally people ask me to reserve instock items - if they are at work during a release or prefer to be on a pc later to do the checkout. I'm happy to do so, however I will only hold instock items for 48hrs before they will be returned to general stock.
What is a Pre-Order?
I usually have a "due date" although with shipping and customs it can sometimes exceed the expected timeframes. I will let you know if it's going to be more than 2 weeks overdue.